Hi Martin.
Thanks very much for your reply.
I thought this was the correct place to request support for my problem since it is the "Academic Program > Academic Support" forum, but looks like I was wrong.
I was not aware that I should use one of the two methods you mention in your reply in order to obtain the technical assistance required in resolving my issue. Thanks for bringing this to my attention - I will use these methods and hopefully they can help get me up and running again soon.
Regards,
Robert Brandini.